LMS for SaaS Customer Training & Onboarding
Transform your customer onboarding into a smooth, automated experience. No more endless demos. No more repetitive training. Just happy, educated customers who love your product!
What is a Customer Training LMS Platform?
A customer training LMS (Learning Management System) platform is a specialized software tool designed to deliver training and educational content to customers. Its main goal is to improve the customer experience and success by providing them with the information and skills required to properly use a company's products or services.
The ultimate purpose of a SaaS customer training LMS platform is to empower customers by ensuring they get the most value out of the products or services they use, resulting in improved happiness, loyalty, and advocacy.
Why is Customer Onboarding and Training Important?
Customer onboarding and training are important components of a successful customer experience strategy. Here are several reasons why they are essential:
Companies with a customer education platform achieve a 92% renewal rate (Source: Technology Industries Services Association, TSIA).
First impressions matter: 40-60% of users access customer training software once and never log in again (Source: ChurnZero).
67% of people are willing to pay more for excellent customer training (Source: Salesforce).
While 80% of organizations believe they offer superior customer service and training, only 8% of their customers agree (Source: eLearning Industry).
Key Features of DrivEd LMS for Customer Training
Empowering businesses with scalable, customizable, and effective learning solutions to enhance customer knowledge and engagement.
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Customizable branding
By customizing different brand elements like the domain, login page, colors, and logos at the customer LMS, you may create unique training experiences that are tailored to your customers.
Personal profile
Keep track of everything you do for study on your profile. It is essential for more effective progress tracking and task management for both you and your clients.
Community & groups
Boost social learning in interactive community spaces. Share your minds in discussion threads with other participants and mentors. Groups enable student discussions and resource sharing.
Seamless CRM integration
To feed LMS data and get insight over a wide variety of customer training data, connect your CRM or customer success platform to the DrivEd customer training LMS software.
Intuitive content builder
Use an extensive variety of material types to streamline the building process of courses. All you need is a customer training solution for creating the perfect lesson.
Multi-format training content
Offer multi-format training content such as short videos, structured lessons, and tutorials. Also provide different types of education such as self-paced, group, individual lessons or combine them.
Benefits of Our Customer Education Software
With DrivEd LMS you can enhance customer satisfaction and retention with customized learning experiences and individual approach.
White-label LMS
Track customer learning
Visualize your data effortlessly with our dashboards. See the complete picture and dive into custom reports to identify problem areas and optimize training, enhancing customer satisfaction.
Train without borders
Provide training to customers worldwide by localizing your SaaS customer onboarding software in the English language. This improves training adoption and engagement.
White label your training hub
Customize your customer education LMS with a personalized homepage, logo, and more. Create a seamless learning experience that aligns with the service your customers expect by replacing all DrivEd LMS branding.
Scalable engagement
Engage customers through gamification features such as quizzes, leaderboards, streaks, certifications, etc., making it easier to activate learners, onboard them quickly, and keep them motivated.
New revenue streams
Generate revenue by monetizing your customer education programs and training content with customer education LMS. Sell courses, certifications, and learning subscriptions.
Seamless learning experiences
Integrate your customer onboarding LMS tool with your CRM and other customer success tools to deliver a unified and cohesive customer experience.
How Our Customer Training Solution Solves Challenges
Automated learning
By putting our customer learning platform into use, you give your customers the freedom to study whenever and wherever they want. They may go over the information as frequently as necessary with this self-directed approach, which guarantees a deeper comprehension of your goods or services. Your team thus saves important time that would have been used for repeated explanations.
Custom learning paths
By putting our customer learning platform into use, you give your customers the freedom to study whenever and wherever they want. They may go over the information as frequently as necessary with this self-directed approach, which guarantees a deeper comprehension of your goods or services. Your team thus saves important time that would have been used for repeated explanations.
All-in-one hub
With our all-in-one hub, every piece of training material is easily accessible and simple to navigate. This streamlined approach ensures that customers spend less time searching for the resources they need and more time learning. Whether it’s video tutorials, user guides, or FAQs, everything is just a click away.
Interactive content
Our customer onboarding LMS tool is designed to make learning not just informative but also enjoyable. Through the use of engaging videos, interactive quizzes, and gamified learning experiences, customers are more likely to stay interested and retain the information presented to them.
Fewer support calls
A well-trained customer is a self-sufficient customer. By providing clear and comprehensive SaaS customer training, you significantly reduce the number of support calls and inquiries. This not only saves your company money by decreasing the workload on your support team but also reduces stress on both sides.
Higher retention
Engagement is the key to customer loyalty. Engaged customers are far more likely to remain loyal to your brand, reducing churn rates and driving growth. With ongoing training that evolves alongside your offerings, you ensure that your customers continue to see value in your partnership, leading to long-term success.
What Our Customers Say about Us
DrivEd team are great listeners, quick processors, and systems thinkers. They quickly developed a visualization of our business model and made recommendations for simple automations. Reach out to them if you'd like a thought partner to work out ways to optimize your marketing, business development, and strategies.
Results-driven educational professional development
I’ve worked with DrivEd for almost 2 years. What I love most is how vested they are in our success. They look beyond project goals to ensure overall success and bring together partners with complementary skills. DrivEd is a true partner who enhances our efforts and makes working with them a pleasure.
Founder & CEO at CodeWizardsHQ
I consulted with DrivEd about boosting student engagement and improving the learning journey in my app. Their insights on making the process more engaging and gamified were game-changing. Their feedback on UI/UX was constructive, and I highly recommend them for valuable advice and technical partnership.
Business Coach, Podcast Guest, Keynote Speaker
Working with DrivEd has been exceptional. They’re diligent, clear, and always engaged, even with time zone differences. Their strategic insights and willingness to tackle complex issues have been invaluable. I highly recommend DrivEd for their intelligence and collaborative spirit.
Speaker/Founder/Chief AI Strategist and Advisor
DrivEd transformed our marketing strategy with their strategic contributions. Their customer-centric approach and critical thinking streamlined our campaigns, helping us address needs effectively. Their guidance improved student retention and spurred growth.
Founder @LessonWise
DrivEd provided brilliant ideas for growing my education platform. Their insights offered clarity and direction. Working with DrivEd has been a rewarding experience, and I recommend them for their effective strategies and clear communication.
Founder & CEO at Mint Invest & Lighthaus
FAQs
The Certified Customer Service Professional (CCSP) credential is the most widely recognized in customer service. The CCSP certification, which is provided by the National Customer Service Association (NCSA), has a strong reputation and shows a high degree of proficiency in customer service practices and skills. It is intended to certify a person's capacity to provide outstanding customer service and improve client satisfaction.
LMS for customer onboarding is highly customizable, offering features like custom branding, flexible course creation, system integration, custom reports, and adaptive learning to meet specific organizational needs.
Customer training LMS software differs from traditional LMS tools in that they are designed for external users (customers) with a focus on product training, enhanced engagement features, seamless integration with customer success systems, extensive branding options, and scalability for diverse user bases.
Expert consultation & demo access
Receive personalized support and a free demo account. Consult with our team to find the best fit for your needs, only pay after satisfaction.
